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Delivery and Pickup
Delivery and Pickup

We deliver to all Emirates ✅
No same days ❌

Order before 7pm for next day delivery and collection.

Delivery Details
Abu Dhabi, Ajman, Dubai, Fujairah, Sharjah: Mondays to Sundays
Al Ain: Every Friday
Ras Al Khaimah, Umm Al Quwain: Every Thursday

We deliver anytime from 4pm to 9pm; a specific delivery timeslot is currently unavailable as we use a third-party company. A member will contact you once the order is out for delivery.

Pickup Location
Dubai – Arabian Mart (Usually ready to collect from 11am to 8pm)

Out of delivery zone
Areas in the Emirates we do not deliver to:

Abu Dhabi: All westeren region, Beda Zayed, Zayed Military, Mirfa, Ruwais, Giyathi, Liwa
Al Ain: Abu Samra, Al Ajban, Al Dahra, Al Khatim, Al Qua, Al Saad, Al Waqan, Bin Asmad, Dhaharat Al Teeb, Nahel, Remah, Sweihan
Dubai: Hatta, JAFZA
Fujairah: All western region, Ashashah, Al Taween, Al Uyaynah, Dibba, Kalba
Ras Al Khaimah:All areas by the Oman border, Al Ghayl, Al Jeer, Baqal, Ghalilah, Huwaylat, Munay, Rafaq, Sha’am areas, Wadi Kub, Wadi Naqab
Sharjah: Hamariyah Free Zone, Madha, Nazwa, Suwaydan, Wadi Qurha
Umm Al Quwain: Al Nabaggah, Al Wayayah

Made To Order
Our items are prepared fresh on the day of delivery and collections. Order ahead of time for your gatherings and events to avoid any delays.

Cancellations
Ensure someone is available on the date of delivery and collections through the mobile number provided to us during checkout.
Failure to respond to delivery may result in order cancellation. See refund policy.

Terms of Use
Terms of Use

Last Updated: September 8, 2023

Welcome to Bluemoon Bakehouse! Before using our services or making a purchase, please take a moment to read and understand our terms and conditions:

1. Ordering and Payment:
All orders can be placed through our website, WhatsApp, or Instagram direct message.
Payment can be made via credit/debit card, or any of our other online payment options (Stripe Payments, Zbooni Platform, Ziina Payment, WooPayments).
For custom orders, a minimum 50% deposit is required at the time of order placement.
Prices are in United Arab Emirates Dirhams (AED) and are subject to change without prior notice.

2. Delivery:
We offer delivery services within the seven Emirates, subject to a delivery fee based on your location.
Delivery days and times are subject to availability and may vary. We delivery through a third-party company, therefore specific delivery timings cannot be predicted.
Bluemoon Bakehouse is not responsible for any delays or damages that occur during delivery. We will do our best to assess and accommodate the situation that arises.

3. Cancellations and Refunds:
To cancel an order that is still unpaid, please contact us at least 24 hours before the scheduled delivery or pickup time.
If it is a customized order, please contact us at least 3 days before the scheduled delivery or pickup time.
Cancellations made within 24 hours of the delivery or pickup time may not be eligible for a refund.
Refunds, if applicable, will become store credit and will be valid for one year.

4. Quality and Allergens:
We take pride in the quality of our products. If you have any concerns about the quality of your order, please contact us within 24 hours of receiving it.
Bluemoon Bakehouse is not a nut-free bakery, and we cannot guarantee that our products are free from allergens.

5. Privacy and Data Security:
We collect and store customer information as required for order processing and customer service. Your data will be treated in accordance with our Privacy Policy.

6. Intellectual Property:
All content, including images, logos, and text, on our website and social media accounts is the property of Bluemoon Bakehouse and may not be used without our permission.

7. Contact Information:
For any inquiries, complaints, or feedback, please contact us at support@bluemoonbakehouse.com.

8. Changes to Terms and Conditions:
Bluemoon Bakehouse reserves the right to update these terms and conditions at any time. Please review them periodically for any changes.
By using our services or placing an order with Bluemoon Bakehouse, you agree to abide by these terms and conditions. Thank you for choosing Bluemoon Bakehouse – we look forward to serving you with delicious treats!

Effective Date: September 8, 2023

Privacy Policy
Privacy Policy

Effective Date: September 8, 2023

At Bluemoon Bakehouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us in any way.

1. Information We Collect:
We may collect the following types of information:
Personal Information: This includes your name, email address, phone number, and any other information you provide when placing an order or contacting us.
Payment Information: We collect payment details when you make a purchase, such as credit/debit card information. However, we do not store this information, as it is processed securely by our payment service provider.
Usage Data: We may gather anonymized information about how you use our website, including your IP address, browser type, and device information.

2. How We Use Your Information:
We use your personal information for the following purposes:
Order Processing: To process and fulfill your orders, including delivery and payment processing.
Customer Support: To provide customer service and support in response to your inquiries, requests, or concerns.
Marketing: With your consent, we may send you promotional emails and updates about our products and services. You can opt-out of these communications at any time.
Analytics: To analyze and improve our website and services, we may use your data for internal research and statistical purposes.

3. Data Sharing and Disclosure:
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or delivering orders.
Legal Compliance: We may disclose your information if required by law or to protect our rights, privacy, safety, or property.

4. Data Security:
We take security seriously and have implemented industry-standard measures to protect your personal information. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.

5. Your Choices:
You have the right to:
Access, correct, or delete your personal information.
Opt-out of marketing communications.
Withdraw your consent for data processing (subject to legal requirements).

6. Cookies:
We use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes through our website or by other means.

8. Contact Us:
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at support@bluemoonbakehouse.com.
By using our website or services, you agree to the terms of this Privacy Policy. Thank you for choosing Bluemoon Bakehouse.

Effective Date: September 8, 2023

Returns and Refunds
Returns and Refunds

TLDR: Once the payment has been processed, the purchased items are non refundable.

As our products are perishable, baked and decorated, our refund policy is as follows:
– No refund for uncollected items.
– If you change the delivery date, you will still have to pay for both items. We cannot resell any product that is not collected on the initial date.
– Cancellations and/or changes for custom orders must be made 3 days in advance of the scheduled delivery date: Store credit will be issued for cancellations received with proper notice. The credit expires one year from the date of issuance. No cash refunds.
– If there is a defect in your product, please return it promptly in the same day of delivery. In this case, we may provide you a proportionate refund if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves.
– No refund will be given for an amount greater than the original purchase price (excluding additional fees, such as for delivery) regardless of the circumstance.

Need help with your order?
Contact us at sales@bluemoonbakehouse.com for questions related to refunds and returns.