As our products are perishable, baked and decorated, our refund policy is as follows:

• No refund for uncollected items.
• If you change the delivery date, you will still have to pay for both items. We cannot resell any product that is not collected on the initial date.
• Cancellations and/or changes for custom orders must be made 3 days in advance of the scheduled delivery date: Store credit will be issued for cancellations received with proper notice. The credit expires one year from the date of issuance. No cash refunds.
• If there is a defect in your product, please return it promptly in the same day of delivery. In this case, we may provide you a proportionate refund if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves.
• No refund will be given for an amount greater than the original purchase price (excluding additional fees, such as for delivery) regardless of the circumstance.

Need help with your order?

Contact us at sales@bluemoonbakehouse.com for questions related to refunds and returns.