Last Updated: September 8, 2023

Welcome to Bluemoon Bakehouse! Before using our services or making a purchase, please take a moment to read and understand our terms and conditions:

1. Ordering and Payment:

• All orders can be placed through our website, WhatsApp, or Instagram direct message.
• Payment can be made via credit/debit card, or any of our other online payment options (Stripe Payments, Zbooni Platform, Ziina Payment).
• For custom orders, a minimum 50% deposit is required at the time of order placement.
• Prices are in United Arab Emirates Dirhams (AED) and are subject to change without prior notice.

2. Delivery:

• We offer delivery services within the seven Emirates, subject to a delivery fee based on your location.
• Delivery days and times are subject to availability and may vary. We delivery through a third-party company, therefore specific delivery timings cannot be predicted.
• Bluemoon Bakehouse is not responsible for any delays or damages that occur during delivery. We will do our best to assess and accommodate the situation that arises.

3. Cancellations and Refunds:

• To cancel an order that is still unpaid, please contact us at least 24 hours before the scheduled delivery or pickup time.
• If it is a customized order, please contact us at least 3 days before the scheduled delivery or pickup time.
• Cancellations made within 24 hours of the delivery or pickup time may not be eligible for a refund.
• Refunds, if applicable, will become store credit and will be valid for one year.

4. Quality and Allergens:

• We take pride in the quality of our products. If you have any concerns about the quality of your order, please contact us within 24 hours of receiving it.
• Bluemoon Bakehouse is not a nut-free bakery, and we cannot guarantee that our products are free from allergens.

5. Privacy and Data Security:

• We collect and store customer information as required for order processing and customer service. Your data will be treated in accordance with our Privacy Policy.

6. Intellectual Property:

• All content, including images, logos, and text, on our website and social media accounts is the property of Bluemoon Bakehouse and may not be used without our permission.

7. Contact Information:

• For any inquiries, complaints, or feedback, please contact us at support@bluemoonbakehouse.com.

8. Changes to Terms and Conditions:

• Bluemoon Bakehouse reserves the right to update these terms and conditions at any time. Please review them periodically for any changes.

By using our services or placing an order with Bluemoon Bakehouse, you agree to abide by these terms and conditions. Thank you for choosing Bluemoon Bakehouse – we look forward to serving you with delicious treats!

Effective Date: September 8, 2023